Refund policy

RETURN & EXCHANGE POLICY

At Enso Amara, we want your shopping experience to be flawless. Please review our return policy before completing your order. By finalizing your purchase, you agree to the following terms.

Returns & Exchanges:

Not the right fit? 

We’re happy to exchange your item, though due to limited inventory, we can’t guarantee your preferred size will be available.  Returns are refunded only via store credit in the form EGift Card. 

Which items are not eligible for exchange or return?  Non-Refundable/Non-Exchangeable Items:

To avoid confusion, these items are final sale (no exchanges or returns):

• White/ivory clothing, swimwear, bodysuits, leather/metallic garments, or items with sequins, pearls, or embellishments, one size items, seasonal clothing.
• Accessories & jewelry.
• Pre-orders, purchases made during promotional events, with discount codes, sale items, and e-Gift cards.
• All purchases made with an eGift Card (store credit) are final sale.

Return Conditions:

• Items must be unworn, unwashed, unaltered, with original tags and packaging intact.
• No stains (makeup, deodorant, dirt), pet hair, odors, or signs of use.

Return Timeframe:

• Domestic returns/exchanges must be requested within 5 days of delivery (per tracking).
• To initiate a return or exchange, contact us via email within this window.
• Late requests will not be accepted.

⚠️ Important: Returns sent without prior approval will be rejected and returned to sender.

 How to Return:

1. Email us your order number, name, email, product details, and reason for return. Include photos for defective/wrong items.
2. Await approval/rejection.
3. For defective or wrong items, notify us within 5 days with photos.
4. If approved, ship your item within 10 days using the provided approval number.
5. Keep your tracking number we’re not responsible for lost packages.
6. We reserve the right to reject returns that do not meet these conditions.

1. Return shipping costs are the customer’s responsibility, unless the item is defective/incorrect.

Processing Time:

• Returns are inspected upon arrival to ensure compliance with our policy.
• Approved returns receive store credit via eGift Card or an exchange within 7 business days.

International Orders:

• We currently do not accept returns/exchanges for orders outside the U.S. & Puerto Rico. All international purchases are final sale.

Store Credit & Exchanges:

• No cash refunds. Store credit (EGift Card) is valid for 150 days (5 months).
• Limit: 2 consecutive returns per order, 5 total returns per year.

Pre-Orders:

• Final sale no returns, exchanges, or cancellations.
• Full payment is charged upfront.
• If a supplier issue arises, you’ll receive a 100% refund.
• If your order combines pre-order and in-stock items, shipping will occur once all items are available.
• Need in-stock items sooner? We can ship them separately for an additional $6.95/PR, $10/US fee.
• Estimated arrival:  2-8 weeks.

Discount Codes:

• Must be applied at checkout.
• Retroactive discounts are not possible.

Shipping Address Changes:

Cannot be modified after order processing.

• If you notice an error immediately after purchase, contact us to correct it before processing.
• If shipped to a wrong address, you must cover the reshipping fee.

Shipping Costs:

• Non-refundable and excluded from store credit.
• In the event a shipment is returned owing to an inaccurate delivery address and the customer refuses to assume reshipment expenses, store credit will be granted subject to a 10% replenishment fee deduction.

Lost/Stolen Packages:

• Enso Amara is Not responsible for lost/stolen shipments.
• File claims directly with USPS.

Order Cancellations:

• Once an order has been processed, it cannot be canceled.
• If you wish to return an item, you must wait to receive it and follow the return process described above.
• Unfulfilled orders may be canceled subject to a 10% processing fee of the refund amount.
• High-risk fraud orders will be canceled and subject to 10% processing deductions.

⚠️ Fair Use Policy:

• If we detect unusual returns patterns, misuse (e.g., wearing items before returning), or suspicious activity may result in rejected returns or account deactivation.
• Contact us if you believe this was applied in error.